IT Service Management ((OTRS)) Community Edition en Español
Rating 4.65 out of 5 (59 ratings in Udemy)
What you'll learn
- Instalar y configurar ((OTRS)) Community Edition desde 0
- Configurar efectivamente tu Mesa de Servicios bajo los lineamientos de ITIL e ISO 20000
- Gestionar de manera efectiva los activos en la Configuration Management Database - CMDB
- Instalar y configura ITSM, para la gestión de solicitudes, incidentes, problemas y cambios
- Crear Colas, Servicios, y Acuerdos de Niveles de Servicio
- Personalizar tu Mesa de Servicios con tu logo …
Duration 3 Hours 58 Minutes
Paid
Self paced
Beginner Level
Spanish (Spain)
162
Rating 4.65 out of 5 (59 ratings in Udemy)
Go to the Course
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Paid
Self paced
Beginner Level
Spanish (Spain)
162
Rating 4.65 out of 5 (59 ratings in Udemy)
Go to the Course