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Preparing for your Certified Information Technology Infrastructure Library (ITIL) – Associate certification, assess your knowledge of topics on the exam with these practice test questions.
The purpose of this Practice Question Set is to help you pass the Certified Information Technology Infrastructure Library – Associate exam. These practice questions will make you very familiar with both the type and the difficulty level of the questions on the ITIL certification test. This practice exam gives you the feeling of reality and is a clue to the questions asked in the actual certification exam.
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Overview:
ITIL (Information Technology Infrastructure Library) is a set of specific organizational competencies that focus on creating value for end customers in the form of services. ITIL lays the foundation for international practices that organizations can adopt, in whole or in part, to deliver valuable services to their customers.
Highlights
The ITIL® 4 Foundation Examination
Examination Duration: 1 Hour
Instructions
1. You should attempt all 40 questions. Each question is worth one mark.
2. There is only one correct answer per question.
3. You need to answer 26 questions correctly to pass the exam.
4. You have 60 minutes to complete this exam.
5. This is a ‘closed book’ exam. No material other than the exam paper is allowed.
ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. On 28 February 2019 AXELOS launched the ITIL 4 Foundation certification level.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who this course is for:
Best of luck!
Number of Questions: 40-60
Passing Score: Above 65%
Test Duration: 60 minutes
Test Format: Multiple Choice – Multiple select
