ITIL® (IT Infrastructure Library), is a de-facto standard known by IT professionals in Information Technology Service Management. ITIL Foundation training is the entry level training in the ITIL certification path. The content is aligned with the syllabus announced by the Accreditor. ProcessPark is an accredited training organization certified by Peoplecert.
For the exam, candidates gain knowledge and understand the following which yields successful completion examination related to this certification.
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Selected processes
Selected functions
Selected roles
Technology and architecture
Competence and training
Here are AXELOS' top tips to help you pass your exam:
Read around the topic before you start. ...
Ask questions during the course. ...
Don't worry if you don't understand something straightaway. ...
Make lots of notes, especially on concepts you find difficult. ...
Use real world examples.
You are able to take your exam 24/7. At the required date and time – you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam.
Below practices written in bold is to be covered in the exam :
General management practices
Architecture management, Continual improvement, Information security management, Knowledge management, Measurement and reporting, Organizational change management, Portfolio management, Project management, Relationship management, Risk management, Service financial management, Strategy management, Supplier management, Workforce and talent management
Service management practices
Availability management, Business analysis, Capacity and performance management, Change control, Incident management, IT asset management, Monitoring and event management, Problem management, Release management, Service catalogue management, Service configuration management, Service continuity management, Service design, Service desk, Service level management, Service request management, Service validation and testing
Technical management practices
Deployment management, Infrastructure and platform management, Software development and management
