If you’re interested in learning how to more effectively manage, create and curate a knowledge base or a Wiki than this course is for you. I designed it specifically for individuals who are first time knowledge base users, for individuals who have been tasked with managing, maintaining and updating knowledge bases or for individuals curious to learn more about how to set up a knowledge base. No prior knowledge base experience is necessary.

We’ll cover fundamental aspects of knowledge base management, including planning, processes and features. Planning concepts include things like understanding your audience, selecting your content, and developing your knowledge base structure. Processes include things like content audits, publication workflows and audience engagement. Features include things like document templates, labels and proper titles.

This course also includes hand-on activities, including documenting your knowledge base structure in LucidChart (a free tool for diagramming processes), and setting up a live knowledge base in Confluence (a free and widely used knowledge base!)so you can get some experience using these tools.

In this course you’ll learn about things like:

• The importance of understanding your audience

• How to build a knowledge base structure

• What labels, or tags, are and why they’re important

• Why titles are so important

• How to review your content to keep it fresh

• How to setup your own knowledge base from scratch

Please join me in this course and start improving your knowledge base today!