Welcome to this course on coaching skills development. By studying this course, you will learn how to assess when coaching is the appropriate development approach, how to engage someone in a coaching conversation, how to conduct a coaching conversation and how to effectively conclude a conversation. In addition, you will learn when coaching is not an appropriate approach, and when people might not to in a position to benefit from a coaching approach. The course includes video clips of coaching conversations that illustrate the points being made. 

This course is for you if you are required to assist in the professional development of other people at work. This could be as a manager, or as a business owner who is required to develop the leadership skills of your team members, as an internal coach, or if you are interested in or beginning a professional career in coaching. Equally it will be useful to those in a mentoring role, and to the learning and development professional. This course is aimed at those who want to improve their skills in helping others develop.

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At the end of the course, students will be able:

• Understand what coaching is

• Be able to identify when it is appropriate to use coaching and when it isn’t

• Understand the benefits and the costs of taking a coaching approach

• Be able to identify good coaching opportunities

• Know how to move to coaching conversations

• Understand how to conduct a coaching conversation

• Understand what might get in the way of someone engaging with a coaching conversation

• Use useful coaching questions

• Understand how to conclude a coaching conversation

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