Are you under growing pressure to do more, faster for your firm? Do you want to lead initiatives that will improve the productivity and efficiency of your business and administrative teams, and increase your firm’s profitability and competitiveness? If yes, you’re not alone. Increasingly, attorneys and legal administrators are turning to Lean and other proven business improvement methodologies to better manage workflow and deliver greater value to both internal and external clients. You can develop more productive, efficient, and effective practices without having to spend more hours at the office. This course will introduce you to process improvement in the legal industry and provide tools you can use immediately to improve the business and administrative processes that support a thriving, profitable and competitive law practice. In part two, you will learn to map the process and use it to identify improvement opportunities.

Karen Dunn Skinner is Senior Attorney and Lean Practice Management Advisor. She is a Lean Six Sigma Black Belt with more than 18 years of international experience in corporate-commercial, regulatory, and education law. She is co-founder and principal at Gimbal Canada Inc., specialists in Lean practice management and continuous improvement in law firms, in-house legal departments and public sector institutions. She teaches, speaks, and writes regularly on the application of Lean in the legal profession, and facilitates projects that improve the practice and the business of law.

David Skinner is a senior attorney, Lean practice management advisor, and senior management executive with more than 20 years of experience in the legal, venture capital, and biotechnology industries. He is co-founder and principal at Gimbal Canada Inc. A certified Lean Six Sigma expert, he is also a speaker, university and CLE lecturer, and process improvement facilitator who applies Lean to the practice and the business of law.