في هذا البرنامج سوف نتعرف معا علي مفهوم جودة الرعاية الصحية و تحسين الاداء باستخدام منهجية اللين ستة سيجما

مع اتاحة الفرصة للحصول علي الشهادة الدولية مجانا من خلال التقدم للامتحان الدولي المعتمد من

council for six sigma certification

البرنامج مخصص للصيادلة و العاملين بمجال الرعاية الصحية و المهتمين بتحسين الاداء

course content:

• What is quality

• To err is human

• Structure, Process and Outcome

• The Concept of Process Variation

• Understanding Six Sigma

• The DMAIC Methodology

• Six Sigma…as a Philosophy

• Do you know your Customer?

• Critical to Quality (CTQ) Characteristics

• Six Sigma Roles and Responsibilities

• What is beta testing?

• What is Lean?

• Why Lean?

• Lean Thinking Principles for Healthcare

• Meaning of Kaizen

• The 7 Deadly Wastes

• Where to Start?

• 7 Flows of Healthcare

• Kanban

• jidoka

• Other performance improvement approaches

• TQM

• Business Process Reengineering

• Rummler-Brache

• CSSC lean six sigma white belt test training questions and answers

About the instructor

Dr.Shukri Sh. Elnady

MBA – TQM –CPHQ- CLSSBB-ISO Lead Auditor –HMD – H.economics PgDip.- PCT

Consultant and instructor of healthcare quality management and performance improvement.

About six sigma

Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. G.E.

Why Lean?

“It provides a way to do more with less-less human effort, less equipment, less time and less space-while coming closer and closer to providing customers with exactly what they want.”

James Womack,

author “Lean Thinking” 1996