One of the most frequent FDA findings is an organization’s failure to handle complaints correctly and timely. This course provides your entire organization with a quick and effective reminder of the importance of reporting complaints promptly. This is a practical training designed to engage, reinforce, and help the whole team understand the importance of complaint handling. This course is designed as training for the whole company with a focus on team members that are in direct contact with patients, customers, and care providers.

This training is designed to serve as a yearly reminder to the whole team on what is considered a complaint, and why it is important to report it. This training will improve your complaint reporting process and will reduce the level of non-reporting issues.

At the conclusion of this training, your team will be able to:

• Appreciate the importance of a complaint report

• Understand their role in reporting complaints in a timely manner

• Learn about the significant company-wide ramifications of failure to report complaints

• Utilize a best practice process to obtain complaint information from a direct source

• Gain insight into the overall complaint evaluation process

• Validate their understanding and knowledge with testing to confirm their knowledge level post training

Includes:

• 30 minutes worth of instructed learning

• 3 Quizzes