This course is for anyone who is responsible for training or supporting end user software. Whether you are a new trainer, manager, support desk or a seasoned associate, this course will teach you techniques and skills to write end user documentation that gets used. You don’t need any prior technical writing or instructional design experience so you can jump right in and start using these techniques right now.

You will learn how to write clear, accurate steps that always ensure the user knows exactly what to do. You will explore techniques that keep documentation concise and simple so users aren’t overwhelmed and disregard training materials. We won’t spend time on lengthy explanations of theory but we will focus on real world, practical writing that you can use Today. This course is filled with real world examples of instructional writing that you can use to practice your new skills. Every exercise comes with a review session to help you understand how and why the revision and writing is needed.

In addition, you will be provided with a wealth of downloadable resources. Included in this course is a style guide which will cover software conventions and terminology. Also included are style guides that outline documentation structure, instructional techniques, syntax and key grammar techniques. You will have additional resources for techniques to reduce information overload and writing in plain language. You will have all the information at your fingertips as you begin writing your documents.