The Planning Quality Management (PMI - PMP) is course 14 of 28 of the Project Management Professional Certification Program (PMI-PMP).

In today's competitive world, customer satisfaction is paramount. It's so important that meeting customer expectations is how we define quality. So the quality of a product isn't about being 100% defect free or whether you think it's perfect.

It's about whether the customer will be happy with it as it is. In this course, you'll learn about the project quality management knowledge area and the plan quality management process.

1. Quality Management Overview
2. Quality, Grade, Precision, and Accuracy
3. The Project Quality Management Processes
4. Inputs of Plan Quality Management
5. Plan Quality Management Tools and Techniques
6. Cost of Quality
7. Cost-Benefit Analysis
8. Outputs of Plan Quality Management
9. The Quality Management Plan
10. Exercise: Planning Quality Management

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!