The ISO 9001:2015 standard specifies requirements for organisations to help them meet the needs of their customers and various stakeholders. The ISO 9001:2015 is a generic standard applicable to any organisation to ensure that organisations consistently build a robust quality framework to provide quality products and services to their customers.

Knowing ISO 9001:2015 is crucial because by having a robust quality assurance system in place, customers can enjoy quality products and services, increasing customer satisfaction and retention. In the long run, this will boost the profitability and growth of an organisation.

With this need for implementation comes a need for understanding of the requirements.

From this course, we will walk you through:

• A general introduction to the ISO 9001:2015 standard

• Clause-by-clause guidance for ISO 9001:2015

• Preparation of documentation

• Implementation

• Verification of your implementation

The purpose of this course is to clarify the application of ISO 9001:2015 standards for any organisation out there wishing to improve its quality management system.

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Course Outline:

Section 1: Introduction to ISO 9001:2015

1.1: Introduction to ISO 9001:2015

Section 2: Clause-by-clause guidance for ISO 9001:2015

2.1: Clause 1-3 Scope, Normative references, Terms & definitions

2.2: Clause 4 Context of the organisation

2.3: Clause 5 Leadership

2.4: Clause 6 Planning

2.5: Clause 7 Support

2.6: Clause 8 Operation

2.7: Clause 9 Performance evaluation

2.8: Clause 10 Improvement

Section 3: Preparation of Documentation

3.1: Preparation of Documentation

Section 4: Implementation

4.1: Implementation

Section 5: Verification of your implementation

5.1: Verification of your implementation