Redesign and manage call center



Redesign and manage call center

Rating 4.42 out of 5 (6 ratings in Udemy)


What you'll learn
  • Redesign call center according changing customer expectations, manage call center (contact center)
  • Increase customer satisfaction, and decrease cost of operation by call centers
  • How to increase first call resolution, and average handling time.

Description

What about to check again with these new environment and customer expectations? We must generate new strategy for our call center (contact center) . This course will teach you …

Duration 0 Hours 58 Minutes
Paid

Self paced

Intermediate Level

English (US)

18

Rating 4.42 out of 5 (6 ratings in Udemy)

Go to the Course
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