Relationship Management Overview

For anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so. The code is "VITAR" TM:

• Value Proposition - Stating what's important to your audience and how you can help

• Influence - Understanding how to influence through communication techniques

• Trust - Building credibility and empathy, managing ego to then manage politics

• Alignment - ensuring values, principles and understanding are "on the same page"

• Relationship Portfolio- managing the portfolio, managing stakeholder expectations and coming up with a relationship plan for your value proposition.

This course is the overview of Relationship Management and is the first in a series of courses that covers the VITAR framework. The Overview includes:

• Fundamentals

• Engagement Approach

• Contact Strategies

• Symptoms, Expectations And Perspectives

The modules that complete the rest of the VITARframework are found here: https://bta.news/lul . Benefits of applying the VITAR Framework workshop techniques:

Trusted Advisor

• Position your team towards this TRUSTED goal

• Recognise the fundamental principles

• Check-in with your influencing behaviours

• Understand AND practice "soft skills"

Clearer Communications.

• Manage expectations consistently

• Adjust your style of engagement

• Start with your audience's challenges in mind

Early and Senior Engagement

• Access Decision Makers earlier in the evolution of ideas based on trust and credibility

• Inspire confidence to deal with Senior Stakeholders

Role Clarity

• Best practices for enabling relationship management

• Clarify a colleague's contribution

• Hold people to account