Retail Banking is an industry that nearly everyone interacts with on a daily basis. Managing the banking needs of an entire population requires a massively complex banking operation, one that is heavily regulated by the government. This primer will introduce you to the core banking products, how banks manage their operations to deliver them, and the evolving nature of banking competition in a newly digital world.

Review questions will follow most chapters. These questions are intended to reinforce learning, and may be attempted as many times as you like.

This course will include fun animated videos and interactive real-life scenarios and show you how the healthcare industry works in under an hour. It will answer the following questions:

• What are the main retail banking products and services?

• How has banking sales and distribution changed as banking has moved online?

• What do a retail bank's front and back office operations look like?

• What role does regulation play in retail banking?

• What does competition look like in retail banking?

• What major trends will shape the industry going forward?

The target audience for this course is business professionals with no prior background in the retail banking industry. If you have an understanding of the industry, this course may be too basic for you.

We hope you enjoy the primer. If you like the course, please don't forget to leave feedback.