In this course, one can learn about the below topics

• The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

• And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

• Explained the level of tickets like L1, L2, and L3 based on the criticality

• Few samples are provided for the tickets

• Difference between the Criticality and the Priority of the tickets

• Explained the difference between Core Team Members and the End Users

• Different Support Tool names are given

• Handling the tickets based on SLA

• Planning the daily activities during Support Projects

• Value addition to the Role

• Different Tools in the Market are listed

• Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

• Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided

• Related Function Modules and role of a Functional consultant during Change Requests are explained