Rating 4.3 out of 5 (319 ratings in Udemy)
What you'll learn- Understand why certain issues are particularly sensitive
- Know why managers may need to raise them
- Appreciate some of the challenges they can face when they do
- Know how to prepare for a conversation about a sensitive issue
- Be familiar with important qualities to demonstrate when having a conversation about a sensitive issue
- Use effective techniques for approaching sensitive issues how to agree a way forward
- Appreciate the …
Rating 4.3 out of 5 (319 ratings in Udemy)
What you'll learn- Understand why certain issues are particularly sensitive
- Know why managers may need to raise them
- Appreciate some of the challenges they can face when they do
- Know how to prepare for a conversation about a sensitive issue
- Be familiar with important qualities to demonstrate when having a conversation about a sensitive issue
- Use effective techniques for approaching sensitive issues how to agree a way forward
- Appreciate the importance of familiarising yourself with your organisation’s procedures and policies
DescriptionWhether it’s speaking to someone about their bad body odour, tackling issues around someone’s personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity.
It’s also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.
Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.
Featured experts:
- Petra Venton, Employment law expert
- Barry Winbolt, Psychologist and mediator
- Clive Lewis, CEO, Globis Mediation
- Kate Russell, Employment law and HR consultant, Russell HR Consulting
