Exam Purpose

Prepare for the ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links provided in different ServiceNow releases, including Quebec and Rome.

The CIS-HR exam certifies that you have the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow HR solution.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Practice Test Focus

• Test 1: Rome release

• Test 2: Quebec release

• more to be added by each release

Exam Scope

Specific HR Applications

• HR Case Management

• Lifecycle Events

• HR Integrations

• HR Administration

• HR Dashboards & Reports

Application Concepts

• Baseline application functionality

• Basic features, tables, and roles installed with each application

• State model and default HR case process flow

• Basic and advanced operations performed by HR users and the system

• System architecture and Security

• Key tables used in the application

• Relationships among application tables

• Roles and default Access Controls

• Integration capabilities

• Business Cases / Use Cases

• Key Performance Indicators and Benchmarks

• Selection of appropriate features and functions to meet business requirements

• Recommended Practices for Implementation

• Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

• Implementation solutions that work in conjunction with baseline application functionality

Exam Domains

Describe and use the ServiceNow HR System Architecture (30%)

• Plugins

• HR Table Structure

• Application Scoping

Configure and Implement ServiceNow Core HR Applications and HR Service Portal (30%)

• Users, Groups, Skills and Roles

• Assignment Rules

• HR Services, HR Catalogue Items, and Record Producers

• HR Service Portal Branding

Now Create from SIM (15%)

• Understand SAIF and SIM Methodologies

• Identify Recommended Implementation Workshops

• Proficiency with Writing or Loading Stories to Govern the Engagement

Describe and Use Platform, Role, and Contextual Security (20%)

• Describe how Platform, Role, and Contextual Security are Used in ServiceNow

• Understand how the Delegated Developer role works

• Understand how to Configure Security Options to Protect HR Data

Explain how to configure HR Integrations (5%)

• Integration basics

• Describe how to configure an integration for the HR application

Question Formats and Responses

• Multiple Choice (single answer):

For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply):

For each multiple-select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be chosen.