Dear Learners,

I welcome you to this course on Six Sigma- The Define Phase.

I have prepared lectures covering each of the DMAIC phases of Six Sigma, separately, to enable learners with shorter time to grasp all topics with ease. T

his course is covered in "11 evenly spaced lectures" & also includes a small hands-on project. I am Parag Dadeech, with extensive leadership experience across diversified business sectors. I have lived and worked in the US, SE Asia and India and have led a gamut of high value business projects (green field as well brown field), operational excellence engagements, as well as Technology joint ventures.

Wishing you an enjoyable learning experience.

Lecture-1

Introduction

Lecture-2

• Historical perspective

• Features of Six-Sigma

• Sigma Level across business sectors

Lecture-3

• Six Sigma methodology

• Understanding DMAIC Thoroughly

Lecture-4

• Starting with Define Phase

• SMART Goals

• Illustration of SMART Goals

Lecture-5

• Sources of Project identification

• Voice of Customer (VOC)

Lecture-6

• Voice of Customer to CTQ (Critical to Quality)

• Voice of Business

• Voice of Process

Lecture-7

• Cost of Poor Quality (COPQ)

• Internal and External Failures

• Implications of external failure costs

Lecture-8

• CTQ Drill Down

• Process Mapping (SIPOC)

• SIPOC Practical illustrations

Lecture-9

• Team selection

• Team growth phases

• Toll Gate reviews

Lecture-10

• What is Value

• Value adding activities (VA)

• Non-Value adding activities (NVA)

Lecture-10

• Project charter

Lecture-11

Summary