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• 1. Understand the leasing process from showing the apartment to a resident moving in.
• 2. Understand the importance of preventative maintenance and handling ongoing maintenance requests.
• 3. Establish a foundation of policies and procedures to help manage property operations, residents and maintenance.
• 4. Understand the concept of Fair Housing Laws and how they affect the way you manage a property.
• 5. Develop the ability to manage and set goals for the various departments of property operations.
• 6. Understand the importance of service excellence in a property management career, business or operations of a property as a landlord.