The performance superpower: KPIs!

Key Performance Indicators are essential to anyone creating high performance in their supply chain. Whether you’re a logistics manager organising international shipments or an business looking to streamline your warehouse and retail performance, KPIs are one of the most effective business strategies for increasing profits, cashflow and customer satisfaction. This course is for anyone who takes their business skills and professional development seriously.

A good supply chain can deliver high output and high satisfaction while maintaining tight control on costs. KPIs give you a constructive method to track your performance, make better business decisions, identify improvement opportunities and monitor your progress.

This detailed and comprehensive course will help you to identify which key areas of supply chain management you need to have metrics for. Upskill yourself for a bigger role in driving better performance, higher profits and happier customers while keeping your employees safe, satisfied and productive.

Supply Chain KPIs:

This course provides you with a wide range of specific KPIs, practical tools and techniques to plan and structure your supply chain KPIs

From looking at how to effectively measure output for your business, to monitoring cashflow and balancing inventory levels, we’ll also explore how each of these fit into the higher business objectives of the company. We’ll talk about flexibility being an essential factor in a business’s success and how you can use time, capacity and inventory to build it into your operations, allowing you to cope with unexpected changes and disruptions.

Together we’ll cover the key areas of supply chain performance including how to create an integrated set of KPIs that complement each other, running a robust supply chain & how to present the data clearly using dashboards. We’ll cover vital supply chain issues like Costs of Goods Sold, Cash to Cash Cycle Time, Forecast Error and how wastage, dead stock and shrinkage can effect your profit. This course will make you and your team feel confident using this essential information to spot and react quickly to trends, make better business decisions and launch improvement initiatives.

About Laurence Gartside

Laurence Gartside is a management consultant and business operations coach with a master’s degree in manufacturing, engineering and management from the University of Cambridge. He has consulted for numerous major companies around the world and runs his own training company, Rowtons Training.

In this course, you will learn:

• Practical tools and techniques that will improve every aspect of your supply chain

• How to create complementary metrics that will work together to ensure the best possible outcomes

• How to make sure your KPIs fit into the higher business objectives of the company

• Tools to help you present your data in a clear and engaging way

• How to monitor the output of your business

• Easy ways to report on the critical financial aspects of the company - net profit, ROI and cashflow

• To have a good overall picture of your supply chain

• Why flexibility in your supply chain could make or break your business

• How to reduce delays, decision tiers and uncertainty to ensure your supply chain is as efficient as possible

• Know how wastage, dead stock and shrinkage could be holding your business back

• Understand how customer lead time & On Time in Full (OTIF) percentage effect customer satisfaction

• Learn how to effectively measure Days Inventory Outstanding (DIO), Days Sales Outstanding (DSO) and Days Payable Outstanding (DPO) to keep your cashflow healthy

Get your supply chain back on track with a set of KPIs that will increase profits, cashflow and customer satisfaction and transform your business TODAY!

Full Course Contents

1. Introduction

Course Overview

Make a Difference with KPIs

Beer or Study?

2. Supply Chain Performance

Business Perspective - Metrics

Supply Chain Perspective

What We Want From a Supply Chain

3. Output and Inventory KPIs

KPIs - Introduction

Output

Inventory Levels - Simple Average

Inventory Levels - High Sampling

Cost of Goods Sold - COGS

Inventory Turns / Turnover / Velocity

Inventory Turns and Days Inventory Outstanding (DIO)

Inventory Turns Examples

Control Charts

Inventory Dollar Days and Throughput Dollar Days

4. Cashflow KPIs

Cashflow

Cash to Cash Cycle Time - Intro

DIO - Days Inventory Outstanding - Reminder

DSO - Days Sales Outstanding

DPO - Days Payable Outstanding

Cash to Cash Cycle Time - Example and Summary

5. Time KPIs

Measuring Time

Customer Lead Time / Order Fulfilment Cycle Time

Throughput Time

6. Supporting KPI Topics

Supporting KPI Topics - Introduction

Integrated / Complementary Metrics

Supply Chain Robustness, Flexibility and Risk

How to Improve a Supply Chain

Nearly There

7. Delivery and Satisfaction KPIs

Favors for the Delivery Man

More KPIs - Introduction

Fill Rate

Sell Through Rate

Stock-Outs

Lost Sales Due to Stock-Outs

On Time In Full % (OTIF)

Customer Satisfaction

8. Variation and Uncertainty KPIs

Measuring Variation & Uncertainty

Forecast Error - An Introduction

Forecast Error

9. Waste & Cost KPIs

Waste & Costs - Introduction

Wastage

Dead Stock

Holding Costs of Inventory

Shrinkage

10. KPI Dashboards

Presenting KPIs and Dashboards

11. Conclusion

Wrap Up

Conclusion and Connection

12. Bonus and Appendix

How to Get Your Certificate

What’s Next - Further Reading

Bonus Lecture