It goes without saying that leaders at all levels are consistently searching for ways to get greater results from their teams. While they are quick to acknowledge the value of human interactions for getting work done, far too often they apply ineffective approaches for increasing results from those interactions. This course shows team leaders how to obtain substantial performance and innovation impact by "better leveraging" key elements of human-to-human interaction. The course is designed to have leaders learn and incorporate the human-to-human interaction system to increase productivity and revenue by reducing hidden waste in the day-to-day interaction process.

Business can be thought of as a game that is oriented toward the future. Part of the purpose of the game is to provide continuous customer satisfaction that opens the possibility of an ongoing working relationship. Every time we produce satisfaction we build trust with our customers and that trust, in turn, strengthens the relationship. Contented or delighted customers are partially a function of whether a team produces what they intended and what the customer desires.

Consider that we can only accomplish this when people within the business work together to share knowledge, support each other and fulfill promises to each other to ultimately serve paying customers. The system shared in this course, co-developed with our clients over 20+ years is a proven way to accomplish this intention.

The course has been shown to be particularly useful to team leaders managing virtual and hybrid teams and is a team leader's way to move toward developing a World-Class Team.