On this course you will learn how to solve problems in a logical and structured manner.

Following the popular A3 problem-solving methodology, this course will benefit you in both your personal and professional life.

Good problem-solving skills are essential for getting ahead in many organisations, especially as we look to the future where robotics will play an increasing role in performing repetitive tasks.

Through the engaging videos, quizzes, and case study Gavin will teach you:

· What problems and opportunities are

· How to use the A3 problem solving template to structure your thinking.

· How to identify problems and opportunities

· How to define a clear and concise problem statement

· How to define the objectives and scope of your problem-solving initiative

· How to define meaningful metrics to assess and track the problem or opportunity

· How to analyse a problem to identify the root causes

· How to identify and prioritise solutions to the problem

· How to implement the solutions in a typical organisation

This course includes:

• Video lecture per module

• Printable slides per module (PDF)

• Short quiz per module

• A3 Problem Solving template (Microsoft PowerPoint)

• End of course case study

Gavin has extensive experience building learning and continuous improvement cultures in financial services organisation, both in the UK and South Africa. He has spent several years teaching Operational Excellence to MBA students at South Africa’s leading university business school. Throughout the course, Gavin shares real examples and stories to enhance the learning experience.