Processes are everywhere and underpin all work activity within organisations. The ability to master your organisational processes is a powerful skillset to have in your professional toolkit.

Learn how to:

1. identify the structure and hierarchy of any process,

2. Be aware of the various decisions you need to make about organisational processes to ensure they operate optimally,

3. conduct effective observation activities which will give you telling insights,

4. create awesome process maps which will actually work for your organisation, and

5. learn how to avoid the common mistakes and misconceptions people make and have about processes.

The course starts with how to define what a process is and how to look at them with a 3D perspective. It then dives into how to observe a process, then moves to how to map a process with knowing only four basic symbols to get you started.

It will introduce you to some more advanced process mapping techniques. It covers how to make decisions about and analyse a process before concluding with some Top five Do's and Top Five Don'ts tips.

If you would like a slightly non traditional view on how to approach your organisational processes, then this is the course for you.