This course focuses on the people side of change. No matter the cause, the result is that your staff needs to adjust to new ways of thinking, acting, and working. Change is everywhere and might be large or small.  Even the smallest of changes can create fear and resistance.

We review the major reasons for change, the basic stages of change and models for change, all from the perspective of the needs of the people involved. Many examples, especially those from Finance organizations, are offered along with explanations as to what caused the change and the emotional responses of those affected by it.

Next we discuss various reactions experienced by those forced to change and, finally, we offer strategies for minimizing the negative impact of change and maximizing the effective and creative responses by those properly engaged and motivated.

Solutions are offered that engage management and staff alike.