Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, you should be able to:

• Discuss how soft skills are important to success in the workplace

• Understand the 10 key soft skills everyone should have

• Use soft skills to relate more effectively to others in the workplace

• Understand how to use soft skills to communicate, problem-solve, and resolve conflict

• Apply soft skills to specific situations

What are soft skills, anyway? Simply put, soft skills are the personal attributes that allows us to effectively relate to others. These skills enhance our personal interactions and lead to greater job performance and satisfaction. Unlike hard skills, which are the technical and knowledge skill set we bring to our work, soft skills are interpersonal and can be applied in a broad array of situations. Soft skills encompass both personality traits, such as optimism, and abilities which can be practiced, such as empathy. Like all skills, soft skills can be learned.

Definition of Soft Skills

Soft skills are personal attributes that allow us to effectively relate to others. Applying these skills helps us build stronger work relationships, work more productively, and maximize our career prospects. Often we place the focus of our career development efforts on hard skills – technology skills, knowledge, and other skills that specifically relate to our ability to get work-related tasks done. This means we neglect to develop our soft skills. However, soft skills are directly transferrable to any job, organization, or industry. As a result, they are an investment worth making.

Soft skills include:

• Communication

• Listening

• Showing Empathy

• Networking

• Self-confidence

• Giving and receiving feedback

Course include lectures, case studies and quiz to engage you more with the learning process.