Quality is defined as “the degree to which a set of inherent characteristics fulfils requirements.” Customer Satisfaction is defined as “conformance to requirements and fitness for use”. Grade is defined as a design intent – is a category assigned to deliverables having the same functional use but different technical characteristics. Accuracy is defined as the degree of closeness to the actual value. Precision is defined as the granularity of measurement.

Quality management includes creating and following policies and procedures that meet the product’s defined quality needs. The aim of quality management is to ensure that the specified approach to quality is implemented for the processes.

‘Total Quality Management’ or ‘TQM’ may be defined as a continuous pursuit of excellent quality by creating the right skills and attitudes in people to prevent defects and satisfy customers/users totally at all times. You should understand that TQM is an organization-wide activity that involves an integration of various processes and has to reach every individual within an organization.

In the course you will learn about how to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.

You will have a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.