In this course, We will cover the basics of TQM, Kaizen: Continuous Improvement and the 5S System.

Download 3 E-books of TQM, Kaizen & 5S.

Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations.

Total Quality Management is mainly concerned with continuous improvement in all works and functional activities of an organisation. It is long term planning.

It is a consistent improvement in quality.

It is a never-ending process. It describes a management approach to long–term success through customer satisfaction.

The success of the TQM depends on the significant changes in organisation design, work processes, and culture.

There are various approaches to TQM.

Some organisations give importance to the use of a quality programme like statistical process control and some organisations give importance to a tool like quality function deployments.

Almost every industry adopted 5S techniques to maintain a Quality workplace.

5S creates the foundation for a visual workplace.

5S is a method for removing all excess materials and tools from the workplace and organizing the required items such that they are easy to find, use, and maintain.

Kaizen is defined as continuous improvement. It is a philosophy of continuous improvement involving small changes throughout all areas of an organization.

When applied to the workplace Kaizen involves all employees - from executives to labourers, and everyone in between.

Learn more concepts in this Course :)