The World Economic Forum has identified Problem Solving as one of the 10 top skills that organizations are looking for in their workers. And this is because the effects of errors, rejects, delays, etc., can seriously affect the results of the company and their relationship with the customers.

In this course we will review the main concepts Problem-Solving, especially the ones related to the Root Cause Analysis. You will also understand how our brain works when solving problems, with an emphasis in the biases that affect our thinking processes.

We will also review the main concepts of the various tools, methods, methodologies or processes, available for Problem-Solving, as well as the different types of problems, deviation, variability, productivity or innovation, that appear in a manufacturing setting.

All the above information will be summarized in a Problem-Solving Selector, a tool that will help you decide which tool is the best for the particular problem you are facing.

An important part of any learning process is application of the learned concepts to real life. The course has several assignments for you to complete, in order to start generating benefits to your organization immediately. If you send me your work, I will be happy to give you feedback to improve your work.

I invite to check the free lectures and review the quality of the material I am making available to you and start your journey to become a valuable troubleshooter for your organization.