This course introduces Quality 4.0 which will transform quality management using the methods and tools of digitalization and artificial intelligence technologies. There are four major segments in the course:

• The Origins of Quality 4.0 - Describing the historical developments leading to Quality 4.0.

• Digitalization of Holistic Quality - Describing a holistic, integrated, system-wide approach to managing for quality results.

• The Current State of Quality 4.0 - Providing three organizational assessment tools that can be applied by a management team to evaluate readiness for adopting Quality 4.0 based on process maturity, technology astuteness, and quality culture.

• The Future State of Quality 4.0 - Discussion about how various digital technologies will create special challenges that business leaders must learn to manage as they advance their organization toward this newly digitalized environment.

Welcome to this program of study!